Frequently Asked Questions

ProAI Beacon is a managed customer-response system for home-service contractors. It answers calls when your team is busy, gathers service details, and follows your rules for booking requests, callbacks, and human handoff.

ProAI is designed for home-services contractors — especially HVAC, plumbing, and electrical shops with roughly 1 to 10 technicians — who lose work every time a call goes unanswered. If you're on a job site, under a sink, or driving between calls, ProAI answers the phone so you don't have to choose between doing the work and booking the next job.

A voicemail loses you the job — most callers just hang up and dial the next contractor. A traditional answering service takes a message but doesn't know your business, your trade, or your schedule. ProAI actually understands home-services calls: it qualifies the caller, captures the service address and problem, books the appointment on your calendar, and routes true emergencies to your on-call person — all in a natural conversation, instantly, every time.

No. ProAI works with your existing business number. There's no hardware to buy and nothing to install. We provision a dedicated local phone number for your account and configure the call routing during onboarding — you keep doing business as usual.

No. ProAI uses natural, human-sounding voice technology — not the robotic, press-1-for-this menus your customers hate. It speaks conversationally, understands what callers actually say (not just keywords), and responds naturally. Most callers simply experience a friendly, professional receptionist who gets them what they need quickly.

Yes. ProAI is built to understand real, messy, everyday conversation — interruptions, background noise, and all. It's configured around your trade and your business, so it knows the difference between "my AC is out" and "I need a quote for a new unit," and handles each the right way.

ProAI is designed to know its limits. On plans that include live transfer, it can hand the call off to you or your on-call team when a caller needs a person or the situation calls for it. For anything it can't complete, it captures the details and makes sure the call becomes a follow-up, not a lost lead. You're always in control of the routing rules.

ProAI is built to provide AI reception for every eligible inbound call, 24/7. Like any phone system, real-world performance depends on carrier networks and call conditions, so we don't promise a literal 100% — but the entire point of ProAI is to end the missed-call problem that sends your customers to competitors. Instead of calls hitting voicemail while you work, they get answered, qualified, and booked.

Yes — this is exactly where ProAI shines. When a heat wave or a cold snap floods your phone lines, ProAI answers every eligible call at once, without hold times or busy signals. It doesn't get overwhelmed the way a single human receptionist does during your busiest, most profitable days.

Depending on your plan, ProAI can: answer 24/7 with a greeting in your business's name, qualify the type of service, capture the caller's name, number, and service address, book appointments on your calendar, transfer live calls to your team, detect and prioritize emergencies, filter spam and robocalls, and automatically follow up on missed calls. Every call comes with a recording, transcript, and a plain-English summary of who called and what they needed.

Yes, on Pro and Scale plans. ProAI connects to your calendar and books appointments in real time during the call, then sends confirmations. On the Essential plan, it captures appointment requests for you to confirm.

Pro and Scale plans include CRM and field-service integration so call details, leads, and outcomes flow into the tools you already use. During onboarding we'll confirm which integrations fit your setup.

On Pro and Scale plans, ProAI can identify potentially urgent calls — like a burst pipe or no-heat call in freezing weather — and route or escalate them to your on-call contact based on rules you set. Important: emergency triage is a routing convenience, not a 911 service. ProAI is not an emergency dispatch system and callers with a life-threatening emergency should always be directed to hang up and dial 911.

Bilingual English and Spanish answering is available on the Scale plan. If bilingual coverage is important to your market, let us know and we'll make sure your setup fits your customer base.

Yes. Every call is recorded, transcribed, and summarized so you can see exactly who called, what they wanted, and what ProAI did — all in your account portal. You're never in the dark about what's happening on your phones.

Three monthly plans: Essential at $179/month (300 minutes), Pro at $299/month (750 minutes — our most popular), and Scale at $499/month (1,250 minutes). Every plan includes a local number. No setup fee. Annual billing is available at a discount.

No. There's no setup fee. You set up your Beacon assistant using our step-by-step guided flow, and our team reviews, tests, and activates it before it ever takes a real customer call. You get the speed of doing it yourself, with the safety net of expert review before you go live.

It's guided, not "figure it out yourself." You follow our step-by-step flow to enter your business details, hours, services, and call-handling rules — most contractors finish in well under an afternoon. Then ProAI reviews everything, runs test calls, and activates your assistant only once it's working correctly. You're never handed a live AI you haven't confirmed is right, and you're never waiting on us to start.

Any usage beyond your plan's included minutes is billed at $0.25 per minute. You can always see your usage in your account portal, and if you're consistently running over, we'll help you find the right plan.

No long-term contract is required — plans are billed monthly. We also offer annual billing at a discount if you'd prefer to lock in your base rate and save. 

One booked job you would have otherwise missed often covers a month of ProAI. For most contractors, a single missed call can mean a lost service call, a lost install, or a lost repeat customer. ProAI is designed to capture the jobs that were slipping away to voicemail and your competitors.

Most contractors are up and running quickly after onboarding. We configure your business details, routing, and integrations, then test everything end-to-end before go-live so your first real call is handled right.

You keep your existing business number and continue using it. We provision a dedicated local number for ProAI and route calls appropriately. If you ever need to port a number, we'll support eligible ports subject to carrier rules.

Yes. ProAI is built on enterprise-grade infrastructure partners for AI, voice, and telecommunications, and we use commercially reasonable security measures to protect your data. We do not sell your data, and we don't share personal information with third parties for their own marketing. See our Privacy Policy for full details on how information is handled.

ProAI is built on established, enterprise-grade AI, voice, and telephony partners, combined with our own configuration, workflows, and contractor-specific setup. You get the reliability of proven infrastructure with a product tuned specifically for the trades — all under one roof, managed by ProAI.

Every plan includes support, with priority and dedicated support on higher tiers. Because ProAI is a managed service, we handle the technical side — you focus on running your business. If something needs adjusting, we're here to help.

Yes. You can upgrade, downgrade, or cancel — plans are month-to-month unless you choose annual billing. If you cancel, you won't be charged for the next cycle. Full details are in our Terms of Service.