Help keeping your service    opportunities moving.

Go to proai.tech/login and sign in with the email and password you created during activation. If you forgot your password, use the "Forgot password?" link on the login page and we'll email you a reset link.

Sign in to your portal, go to Account Settings, and update your email or password. If you can't sign in, email support@proai.tech and we'll help you verify and update your access.

Yes. Pro and Scale plans allow additional team users with their own portal access. Email us with the names and emails of the people you need to add and we'll set up their permissions.

Sign in to your portal and go to Billing. There you can view past invoices, your current cycle's minute usage, and any overage charges. If you need a copy of an older invoice, just email us.

Go to Billing → Payment method in your portal to update your card. If you have trouble saving the change, contact us and we'll sort it out with you.

You can upgrade, downgrade, or switch to annual billing at any time. Email us with the plan you want and we'll apply the change on your next cycle, prorating any difference.

If a payment is declined, we'll email you with instructions to update your payment method. Your service continues during a short grace period while you resolve it. If you need more time, just let us know.

Sign in to your portal and edit your hours in Call Settings, or email us the new hours and we'll update them for you. Changes are typically applied the same business day.

Yes. Routing rules, transfer contacts, and emergency priority can all be adjusted at any time. For complex changes, email us with what you want changed and we'll configure and test it before it goes live.

Go to Call Settings in your portal to edit your greeting and service list, or email us the changes. We'll review and test any greeting change before it takes effect.

Yes. If you need to pause ProAI for a vacation or slow season, email us the dates. You can pause for up to 30 days while keeping your number and configuration; monthly billing stops during the pause.

First check your portal to confirm your service is active and your call routing is configured. If everything looks right but calls still aren't being answered, call us at (877) 255-3330 or email right away with the approximate time and the number you called from. We'll investigate and fix the issue.

Sign in to your portal, open the call record, and use the "Report a problem" option. Or email support@proai.tech with the date, time, and caller's number. We'll review the recording and transcript and get back to you.

Every call appears in your portal with its recording, transcript, and a plain-English summary. Go to Call History to view and download what you need. If a call is missing, let us know.

Check your portal to see if the connection needs to be reauthorized (integrations occasionally expire). If it still isn't working, email us describing what you see and which tool you use, and we'll reconnect the integration with you.

Email support is available Monday through Friday, and we reply within one business day. For urgent issues affecting live calls, call (877) 255-3330 during business hours for immediate help.

Always include: your business name, your account number or login email, a description of what you need or what happened, and (for call issues) the date, time, and caller's number. The more specific you are, the faster we can help.

Yes. Scale plans include priority support with faster response times and a dedicated contact. If you're on a lower plan and need priority support, we can talk about upgrading.

Absolutely. Whether it's your first calendar integration, emergency rules, or transfer routing, we'll walk you through it step by step. Email us with what you want to accomplish and we'll handle the rest.