Terms of Service
Effective date: January 2026
These Terms of Service ("Terms") govern your access to and use of the AI-powered call answering, intake, scheduling, and related services (the "Services") provided by ProAI Services, LLC.,("ProAI," "we," "us," or "our").
By creating an account, signing an order form, or using the Services, you ("Customer," "you," or "your") agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business.
01The Services
ProAI provides an AI-powered virtual reception and intake platform for home-services businesses, including AI call answering, caller qualification, address and service-type capture, appointment requests, live-transfer routing, after-hours coverage, and missed-call follow-up. Specific features available to you depend on your selected plan.
ProAI is a managed service. We configure, operate, and maintain the AI agents and routing on your behalf according to the business information you provide. The Services are provided on a subscription basis and depend on third-party infrastructure, including AI model providers and telecommunications carriers.
We do not guarantee that the Services will answer, qualify, route, or book every call. The Services are designed to handle eligible inbound calls, and performance depends on factors outside our control, including carrier availability, caller behavior, and third-party provider uptime.
02Accounts & eligibility
You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must be at least 18 years old and operating a legitimate business to use the Services.
You are responsible for the accuracy of the business information, service areas, hours, emergency rules, and transfer contacts you provide. The Services rely on this information to route and handle calls; inaccurate or outdated information may cause misrouted or mishandled calls.
03Plans, minutes & overage
The Services are offered in tiered subscription plans. Each plan includes a monthly allotment of usage minutes and a per-minute overage rate for usage beyond that allotment, as described on your order form or our website at the time of purchase.
How minutes are counted. Usage minutes include the full duration that our AI system is engaged on a call, including time during which a call is bridged to a live person via warm transfer. During a live transfer, our AI remains connected to the call to monitor the connection, capture outcomes, and resume handling if the transfer ends. This connected time counts toward your usage minutes. Minutes are measured by our platform and third-party providers and are rounded [per your billing configuration — specify, e.g., "up to the nearest minute per call"].
Overage. Usage beyond your included monthly minutes is billed at the overage rate for your plan. Overage is billed [in arrears on your next invoice / specify method]. You are responsible for monitoring your usage; usage information is available in your account portal.
One local phone number is included with each plan. Additional local numbers are available for an added monthly fee as listed at time of purchase.
04Price & rate changes
Base subscription price. The base subscription price for your plan is fixed for the duration of your then-current billing term — one month for monthly plans, or the prepaid term for annual plans — and will not increase during that term.
Usage and overage rates are not fixed. Per-minute overage rates, usage-based charges, add-on fees, and charges for optional features are not guaranteed for any period and may change. Our own underlying costs — including charges from AI model providers, voice and transcription providers, and telecommunications carriers — are set by third parties and may change at any time and without a cap. We reserve the right to adjust usage rates, overage rates, and add-on fees to reflect changes in these costs or in the Services.
Notice of usage-rate changes. Where a change increases the overage or usage rate that applies to your account, we will provide at least [30] days' advance notice by email or through your account portal before the new rate takes effect. Your continued use of the Services after the effective date constitutes acceptance of the revised rate. This notice commitment applies to increases in usage and overage rates; it does not apply to your fixed base subscription price, which does not change mid-term.
Annual plans. If you prepay for an annual term, your base subscription price and included-minute allotment are locked for that annual term. However, overage and usage rates remain subject to change as described above, on the same notice terms, even during a prepaid annual term. Prepaying annually locks your base plan price; it does not lock the rate charged for usage beyond your included minutes.
Renewal pricing. We may change base subscription prices for any renewal term. Where a renewal price differs from your current price, we will notify you at least [30] days before the renewal date so you can decide whether to renew.
05Billing & payment
Subscription fees are billed in advance — monthly or annually, per your plan. Usage-based charges and overage are billed [in arrears / per your configuration]. Payment is processed through our third-party payment processor; by providing a payment method, you authorize us to charge all fees due under your plan to that method.
A one-time implementation and onboarding fee applies to new accounts as stated on your order form. This fee is non-refundable once onboarding work has begun.
Fees are exclusive of taxes. You are responsible for any applicable sales, use, telecommunications, or similar taxes and surcharges. Late or failed payments may result in suspension of the Services as described in Section 17. All fees are non-refundable except where required by law or expressly stated in these Terms.
06Term, renewal & cancellation
Monthly plans renew automatically each month until cancelled. You may cancel at any time effective at the end of your current billing month; cancellation stops future charges but does not refund the current month.
Annual plans run for the prepaid term and renew automatically for successive annual terms unless cancelled before the renewal date. Prepaid annual fees are non-refundable except where required by law. If you cancel an annual plan mid-term, the Services continue until the end of the prepaid term and do not renew.
To cancel, use the controls in your account portal or contact us at [SUPPORT EMAIL]. Upon cancellation, your assigned phone numbers may be released unless you arrange porting as described in Section 07.
07Phone numbers & telecom
Phone numbers provisioned for your account are provided through underlying telecommunications carriers. Subject to carrier rules and applicable law, you may request to port an eligible number to or from your account. Number portability, provisioning, and availability of specific area codes are subject to carrier terms and are not guaranteed.
You agree to use provisioned numbers in compliance with all applicable telecommunications laws and regulations, including those governing call recording, automated calling, and consumer consent. You are responsible for ensuring your use of any number complies with the rules of your industry and jurisdiction.
If your account is terminated or a number is deprovisioned, we will make commercially reasonable efforts to support porting of an eligible number you own the right to use, provided your account is in good standing and any port request is made before the number is released by the carrier.
08Emergency calls & limitations
The Services may include features that identify potentially urgent situations and route or escalate such calls to a live person or on-call contact according to the rules you configure ("emergency triage"). Emergency triage is a routing convenience only. It does not connect callers to emergency services, does not guarantee that an urgent call will be reached, answered, or acted upon, and depends on the accuracy of the rules and contacts you provide and on third-party network availability.
You are responsible for configuring appropriate escalation rules and on-call contacts, for testing them, and for clearly informing your own callers — where appropriate — that in a life-threatening emergency they should hang up and dial 911 or their local emergency number. You agree that ProAI is not liable for any outcome arising from a caller's reliance on the Services in an emergency, and you will not represent the Services to your callers as an emergency or 911 service.
09Acceptable use
You agree not to use the Services to: violate any law or regulation; make or facilitate unlawful, harassing, deceptive, or unsolicited automated calls; infringe others' rights; transmit malicious code; attempt to gain unauthorized access to the Services or their underlying providers; resell or white-label the Services without our written agreement; or use the Services in any way that could damage, disable, or impair them or the underlying carrier and AI networks.
You are responsible for the conduct of your personnel and for any use of the Services under your account.
10Customer content & consent
You provide business information, scripts, prompts, contacts, and related content ("Customer Content") for configuring the Services. You retain ownership of your Customer Content and grant us a license to use it solely to provide and improve the Services to you.
Call recording and consent. The Services may record, transcribe, and process calls. You are solely responsible for providing any legally required notices and obtaining any legally required consents from callers for recording and processing, including under applicable one-party or two-party consent laws in the jurisdictions where you and your callers are located. You represent that you have the authority and all necessary consents for the data you route through the Services.
11Data, recordings & privacy
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms. We process call data, recordings, transcripts, and outcomes to operate the Services, and we rely on third-party sub-processors (including AI model, voice, transcription, and carrier providers) to do so.
We implement commercially reasonable security measures to protect data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for handling any sensitive caller information you collect in compliance with applicable law.
12Third-party services
The Services depend on and integrate with third-party providers, including AI model providers, voice and transcription providers, telecommunications carriers, calendar and CRM integrations, and payment processors. Your use of the Services is also subject to those providers' terms where applicable.
We are not responsible for the acts, omissions, availability, or performance of third-party providers. Interruptions, changes, or discontinuation of a third-party service may affect the Services, and we may substitute providers to maintain the Services.
13Intellectual property
The Services, including all software, configurations, models as deployed by us, and the ProAI brand, are owned by ProAI or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription for your internal business purposes. You may not copy, modify, reverse engineer, resell, or create derivative works from the Services except as expressly permitted.
14Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will answer, route, qualify, or book every call, or that AI-generated outputs will be accurate or complete. You use the Services at your own risk and are responsible for reviewing outcomes that matter to your business.
15Limitation of liability
To the maximum extent permitted by law, ProAI and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost business, lost data, or missed calls or appointments, arising out of or relating to the Services, even if advised of the possibility of such damages.
To the maximum extent permitted by law, ProAI's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total amount you paid to ProAI for the Services in the [three (3) months] immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
16Indemnification
You agree to indemnify and hold harmless ProAI and its owners, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services, your Customer Content, your violation of these Terms or applicable law (including call-recording, consent, and telecommunications laws), or your failure to obtain required caller consents.
17Suspension & termination
We may suspend or terminate your access to the Services if you breach these Terms, fail to pay fees when due, or use the Services in a way that risks harm to the Services, other customers, or third-party networks. Where practical and not urgent, we will give notice and an opportunity to cure. You may terminate as described in Section 06.
Upon termination, your right to use the Services ends. Sections that by their nature should survive — including payment obligations, disclaimers, limitation of liability, indemnification, and governing law — survive termination.
18Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through your account portal before they take effect. Your continued use of the Services after the effective date of revised Terms constitutes acceptance. If you do not agree to the revised Terms, you may cancel as described in Section 06.
19Governing law & disputes
These Terms are governed by the laws of the State of Kentucky, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be resolved in the state or federal courts in Kentucky.
20General
These Terms, together with any order form and our Privacy Policy, are the entire agreement between you and ProAI regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship between the parties.
21Contact
Questions about these Terms can be directed to:
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