BUILT FOR RESTORATION TEAMS

Do not let a restoration request wait while your team is already responding.

Beacon captures the loss type, location, callback details, and approved response information so the right person can review and respond under your company’s rules.

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THE CALCULATOR

Missed Call Revenue Estimator

Every shop is different. Enter a few numbers from your business to see an illustrative estimate of how missed calls could affect job opportunities over a month or year.

Average inbound customer calls per month

Include calls from new customers and existing customers that could lead to service, an estimate, or a booked job.

Estimated missed-call rate (%)

Use your best estimate. If you are unsure, start with a conservative number and adjust it.

Percent of missed callers who may book if reached (%)

This is an assumption—not a promise. Use a cautious number based on your business.

Average value of a completed job ($)

Use your average invoice, service ticket, or estimated first-job value.

Optional: average gross margin (%)

Add this only if you want to see an illustrative gross-profit estimate in addition to potential revenue.

The starting values are modest sample inputs only. Change them to your business’s real numbers.

Your planning estimate

Estimated missed calls per month63

Estimated customer opportunities that may need a clearer next step22

Estimated monthly job value that may be at risk from missed calls$9.8K

Estimated annual job value that may be at risk$118K

This estimate is a planning tool. It uses the inputs you provide and does not predict, promise, or guarantee future bookings, revenue, profit, response time, or customer outcomes. Actual results depend on your call mix, service area, pricing, customer urgency, staffing, competition, and how quickly your team follows up.

Ready to Stop More Calls From Slipping Through?

Beacon helps your team keep customer calls, callbacks, after-hours requests, and follow-up from getting buried when the office is busy or closed.

See Plans and Pricing

Choose a plan, complete checkout, then schedule your guided onboarding.

WHEN MINUTES MATTER

A clear first response matters when a customer does not know what to do next.

Restoration calls can come during business hours, after hours, weekends, weather events, and stressful customer situations. When the team is already on jobs or responding to another loss, it can be difficult to capture the right information and route the request quickly.

Urgent inquiries arrive without warning

Water, fire, and property-damage requests can come at any time. A structured intake helps your team understand what needs attention first.

Incomplete information slows response

A vague voicemail or incomplete web form forces the office to chase basic details while the customer is still waiting for help.

Follow-up gets delayed after the first contact

Inspection requests, estimates, documentation needs, and customer updates can fall behind when teams are focused on active jobs.

STRUCTURED DAMAGE INTAKE

Capture the information your team needs for the right next step.

Beacon helps collect initial request details so your office or on-call team has a clearer picture before they return the call or take over the conversation.

Water-damage inquiries
Fire and smoke-damage inquiries
Mold-related inspection requests
Property location and contact capture
Active versus contained damage context
Inspection and estimate request follow-up

Restoration Lead SummaryUrgent review

CustomerMorgan Lee

Phone(904) 555-••••

PropertyResidential

RequestWater damage inquiry

LocationJacksonville, FL

StatusUrgent review

Reported ContextActive water concern

Next StepOn-call contact notified

Conversation summary saved

Beacon is configured to collect the details that matter for your restoration services—not generic questions that create more work for your office.

A CLEAR HANDOFF

Capture, prioritize, and get the right person involved.

1Customer calls, chats, or submits a request

2Beacon captures contact, property, damage category, and initial context

3Your approved rules determine whether the request needs immediate human attention

4Your office or on-call contact receives a structured summary

5The request is tracked for callback, inspection, estimate, or follow-up

Beacon supports the response process by capturing information and following your approved routing rules. It does not diagnose damage, interpret insurance coverage, make claim decisions, promise mitigation timing, or estimate scope or cost.

HUMAN DECISIONS STAY HUMAN

Support the first response without putting automation in charge of the loss.

Your team decides which situations require immediate contact, who receives the alert, what information should be collected, and what Beacon is allowed to say. Beacon helps organize the first response so a person can take over with the right context.

Contractor-approved priority and escalation paths
Human handoff for urgent, sensitive, or complex requests
No insurance advice, claim decisions, damage diagnosis, mitigation guarantees, scope estimates, or price promises

Urgent Review Required

RequestWater damage inquiry

ActionOn-call contact notified

BackupOffice manager

StatusAwaiting human response

KEEP THE NEXT STEP MOVING

Do not let inspection and estimate opportunities lose momentum.

Beacon can support a more consistent process around inspection requests, appointment confirmation, estimate follow-up, customer callback reminders, and approved past-customer outreach.

Inspection Request Follow-Up

Keep customer requests visible until the inspection is confirmed, rescheduled, declined, or handed to your team.

Estimate Follow-Up

Help your team stay on top of open estimate and proposal conversations after the initial visit.

Appointment Confirmation

Confirm customer availability and flag reschedule or callback needs before sending the team out.

Past-Customer Outreach

Reconnect with approved past customers for inspection, maintenance, or relevant seasonal outreach where appropriate.

CONFIGURED, NOT GENERIC

Built around your team, territory, and response rules.

Beacon is configured around the way your restoration company handles calls, service areas, operating hours, on-call staff, escalation paths, customer messaging, and follow-up activity.

Your service territory

Cities, ZIP codes, counties, and approved coverage boundaries.

Your response team

Office, owner, project manager, on-call contact, and backup routing.

Your operating rules

Business hours, urgency categories, handoff paths, appointment rules, and approved customer communication.

Put a clearer first-response and follow-up system behind your restoration team.

See how Beacon can help your business capture more customer requests, route urgent situations according to your process, and keep inspection and estimate opportunities moving.

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Built to support the customer-response process. Your team remains in control of every critical decision.